Can I Check My Order Status Online?

• Only valid for orders placed online. Yes you can. Option 1) Click the link that says "Order Status" from our store and enter your invoice number and email address you used when you placed your order. This will check your order status, display your invoice, and provide any new information about your order as it becomes available. AND/OR Option 2) Simply sign up for a customer account when placing your order and you will be able to log into that account 24 hours a day to check your order status and view your invoice. As new information becomes available about your order or when order status changes it will be updated in your account.

Can I Sign Up For a Customer Account After I Placed My Order?

• Only valid for orders placed online. Yes you can. Simply sign up for a customer account using the same email address you used when you placed your order and you will be able to log into that account 24 hours a day to check your order status and view your invoice.

What Are Your Shipping & Handling Fees?

SHIPPING AND HANDLING (48 U.S. CONTINENTAL STATES): UPS GROUND SERVICE (NO PO BOXES) ▪ Up to $10.00--$7.95 ▪ $10.01 - $20.00--$8.95 ▪ $20.01 - $30.00--$9.95 ▪ $30.01 - $45.00--$10.95 ▪ $45.01 - $55.00--$11.95 ▪ $55.01 - $75.00--$12.95 ▪ $75.01 - $99.99--$13.95 ▪ $100.00 and Up--Add 15% USPS PRIORITY SERVICE ▪ Up to $10.00--$9.95 ▪ $10.01 - $20.00--$10.95 ▪ $20.01 - $30.00--$11.95 ▪ $30.01 - $45.00--$12.95 ▪ $45.01 - $55.00--$13.95 ▪ $55.01 - $75.00--$14.95 ▪ $75.01 - $99.99--$15.95 ▪ $100.00 and Up--Add 20%

SHIPPING AND HANDLING (MILITARY APO/FPO): USPS PRIORITY SERVICE ▪ Up to $10.00--$9.95 ▪ $10.01 - $20.00--$10.95 ▪ $20.01 - $30.00--$11.95 ▪ $30.01 - $45.00--$12.95 ▪ $45.01 - $55.00--$13.95 ▪ $55.01 - $75.00--$14.95 ▪ $75.01 - $99.99--$15.95 ▪ $100.00 and Up--Add 20%

SHIPPING AND HANDLING (ALASKA, HAWAII, CANADA): USPS PRIORITY SERVICE ▪ Up to $10.00--$11.90 ▪ $10.01 - $20.00--$13.90 ▪ $20.01 - $30.00--$15.90 ▪ $30.01 - $45.00--$17.90 ▪ $45.01 - $55.00--$19.90 ▪ $55.01 - $75.00--$21.90 ▪ $75.01 - $99.99--$23.90 ▪ $100.00 and Up--Add 25%

SHIPPING AND HANDLING (ALL FOREIGN COUNTRIES): USPS AIRMAIL SERVICE ▪ Up to $10.00--$15.85 ▪ $10.01 - $20.00--$18.85 ▪ $20.01 - $30.00--$21.85 ▪ $30.01 - $45.00--$24.85 ▪ $45.01 - $55.00--$27.85 ▪ $55.01 - $75.00--$30.85 ▪ $75.01 - $99.99--$33.85 ▪ $100.00 and Up--Add 35% (or actual charges--whichever is greater)

What Are Your Shipping Methods?

• We currently ship by standard UPS ground delivery and USPS Priority and USPS Airmail.

How Do I Change My Order?

• If you find that you have made an error in your order, please notify us immediately by e-mailing us using our contact form located in the navigation menu. If your order has not yet been entered into our system for processing we may be able to correct it. However if the merchandise has already been entered for processing we will be unable to modify any portion of your order. You will need to return or exchange the items and you may incur additional fees.

How Do I Cancel My Order?

• We process your orders very quickly by industry standards. If you would like to cancel your order, please notify us immediately by e-mailing us using our contact us form located in the navigation menu. You will receive a return confirmation. If you do NOT receive our confirmation please contact us immediately by telephone to confirm your order was cancelled. If your order has not yet been entered for processing we will cancel your order. However if your order has already been entered into our system for processing we will be unable to cancel your order. You will need to return the items for a refund (see How Do I Return Merchandise?)

How Do I Return Merchandise?

• DETAILS
  Merchandise returned to us for a refund must be new, unmarked and resalable. Before returning an item you must call one of our curriculum specialists at: 585-413-4438 to receive a Return Merchandise Authorization Number (RMA#). Any return parcel must be labeled with the RMA# on the outside of the parcel, and postmarked prior to 14 days from your receipt (or delivery by the carrier). Refunds issued will be less shipping and a 20% restocking fee. Items returned for refund without an RMA# or delivery refusal will be less shipping and a 30% restocking fee. Items not returned within 14 days or items not returned in new and resalable condition will not be issued a refund and will be returned to you at your own expense.

WE DO NOT ACCEPT PARTIAL CURRICULUM PACKAGE RETURNS UNDER ANY CIRCUMSTANCES.

WE DO HOWEVER OFFER COURSE REPLACEMENTS (EXAMPLE: YOU REALIZE YOUR CHILD SHOULD HAVE AN 8TH GRADE MATH COURSE RATHER THAN THE 7TH GRADE MATH COURSE IN THE CURRICULUM PACKAGE. ADDITIONAL CHARGES MAY APPLY IF THE COURSE REPLACEMENT IS OF A GREATER VALUE).